-Job description
The Network Specialist is responsible for the provision and/or 2nd/3rd line design / support of services on a national or General network technology infrastructure. This can include both the development of new functions and facilities and the on-going systems support of live systems.
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**Principal Accountabilities**
- Mets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided.
- Meets quality targets as assigned by ITID Management for Change, Service Levels and Problem Resolution times
- Identify and improve efficiency and potential improvements of Networks environment
- Communicating effectively with key business users regarding requirements
- Participate in the testing/piloting of new services/hardware.
Requirements
**Requirements**:
- General experience in IT support
- A broad understanding of IT hardware, software, operations and networks
- Strong analytical skills to quickly assess situations, their impact and options for resolution.
- To be able to prioritise faults, estimate fix times.
- Good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer.
- Solid support and hands on experience of Bluecoat ProxySG, CAS, and exposure to Symantec Management Centre an advantage.




- Good communication skills
- Professional qualifications such as Bluecoat Certified Administrator or Professional advantageous
- Experience working in Enterprise scale environments, and familiarity with change control processes.
- Vendor Product Specific Knowledge
Symantec Bluecoat ProxySG, CAS, Management Centre
- Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
- Excellent inter-personal skills including the ability to influence peer group good negotiation skills.
- Understand and interpret complex business and IT requirements.
- Proven ability to prioritise competing demands for time and resources.
- Managing large Regional and Global Network project implementations.
- Up to 12 years’ network experience or extensive experience in the HSBC IT or business environments.
- Recognised Technology expert within ITID and HSBC Globally.
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD

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