**General Information**:
- Req #
- WD
- Career area:
- Sales Support
- Country/Region:
- Mexico
- State:
- Distrito Federal
- City:
- MEXICO CITY
- Date:
- Wednesday, April 16, 2025
- Working time:
- Full-time
**Additional Locations**:
- Mexico - Distrito Federal - MEXICO CITY
**Why Work at Lenovo**:
- We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue general technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
**About the Role**
You will report into the Service Operation manager. This role requires a high attention to detail and understanding of billing and collection of payment models and processes. You will be reviewing and reconciling invoices to ensure rates. Secondary activity is to manage the logistic processes. This role presents a unique opportunity to identify process improvements.
**Job Duties**




- Reviewing and verifying the accuracy of billing and supporting documentation as required.
- Audit invoices to ensure accuracy and completeness of paperwork / rate agreements
- Researching and responding to inquiries regarding billing issues and problems.
- Generating, editing, and sending invoices
- Updating and maintaining billing/collection reports.
- Provide weekly feedback to management via progress reports
- Follow-up on outstanding invoices and collect all payments
- Monitor customer account details for non-payment, delayed payments and other irregularities and update payments.
- Management of Logistic accounts.
- Collaborate closely with operations team to make sure TAT
- Mediate with carriers to resolve any logístical issues.
**Basic Requirements**:
- Bachelor degree or above
- Experience with collection of payments and billing customers
- Minimum of at least one (1) year of billing experience
- Knowing logistics operations (domestic and international)
- Strong interpersonal and communication skills, including conflict resolution
- Fluency in both Spanish and English is considered an asset
- Ability to work cross functionally in an international environment
- Good negotiation skills
***This is a temporary position for a period of 6 months.**
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Additional Locations**:
- Mexico - Distrito Federal - MEXICO CITY
- Mexico
- Brazil - Distrito Federal
- Mexico - Distrito Federal - MEXICO CITY

📌 Associate Customer Delight Analyst (Temporary Position) (Ciudad de México)
🏢 Lenovo
📍 Ciudad de México