At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
The **Global Salesforce CRM Business Process Consultant** is a critical role within the Commercial Excellence & Customer Service Team, operating across multiple regions to support and optimize Salesforce usage. The Global Salesforce CRM Business Process Consultant will leverage expertise in Salesforce CRM, particularly in Lead Management and Opportunity Management, to drive business process improvements and enhance sales efficiency. This dynamic position requires a proactive approach to identifying and implementing technological solutions, fostering cross-functional collaboration, and driving adoption of the CRM tool across the organization.
**Responsibilities**
- ** Comprehensive Understanding and Oversight of Business Processes**: Develop and maintain a thorough understanding of each business unit's Lead and Opportunity processes, including cross-functional roles, responsibilities, and Salesforce CRM configuration. Ensure effective pipeline management through continuous monitoring of associated metrics and optimization of system utilization.
- ** Recommendation and Improvement Initiatives**: Analyze current processes against best practices and recommend initiatives for improvements, collaborating closely with respective business teams to implement these changes.
- ** Leadership in CRM Projects**: Act as the business lead for CRM projects and processes,



with a special focus on Lead Management and Opportunity Management.
- ** Best Practices Development**: Identify, establish, and promote Salesforce best practices aimed at enhancing sales efficiency, improving lead conversions, and increasing opportunity win rates. Partner with the marketing team to boost lead conversion rates and generate demand for both existing and new products.
- ** KPI Analysis and Reporting**: Generate and analyze Salesforce data to provide key performance indicators (KPIs), analytics, and insights that support strategic decision-making.
- ** Dashboards and Communication**: Develop dashboards and reports for key stakeholders, clearly communicating findings and proposing Salesforce configuration solutions and automation opportunities to meet business needs and enhance operational processes.
- ** Data Management**: Ensure the quality and integrity of data within Salesforce, overseeing data governance for account and contact information relevant to commercial processes, and understanding the end-to-end integration with service-related processes.
- ** Cross-Functional Collaboration**: Engage in a highly visible and dynamic role that necessitates the establishment of an extensive internal network with business users and the IT team. Demonstrate a deep understanding of internal business processes and the requirements of our customers and partners.
**Qualifications**
- ** Education**:



Bachelor’s degree in technical or business field required. Project Management and Digital Marketing certificates are a plus.
- ** Experience**: 3+ years of experience as a Salesforce key user and supporting projects with roll out of new features. Proven in-depth knowledge of Salesforce and best-in-class processes for sales management. Experience working for integral companies or with diverse international teams is a plus.
- ** Analytical Skills**: Expertise in designing and generating Salesforce and MS Power BI reports and dashboards, with the ability to derive actionable insights that inform commercial and technical teams.
- ** Communication Skills**: Proven ability to communicate effectively in both written and spoken formats to ensure clear information exchange and execution of responsibilities. This role will involve interaction with various business functions.
- ** Strong Interpersonal Skills**: Ability to work in a fast-paced environment, with a service mind-set orientation.
- ** Language**: Fluent / Very good English skills
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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
DuPont offer

📌 Global Salesforce CRM Business Process Consultant (Granada)
🏢 Dupont
📍 Granada