Since launching in 1998, we've grown to become the leading digital franchise focused on large vertical markets, headlined by our current focus on the Health and Legal markets. Our proprietary strategic and operational model powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Our unique and focused approach scales rapidly, drives consistent growth and enables rapid innovation to meet the evolving needs of our users and our commercial partners. This approach also enables us to unlock new market segments quickly and efficiently.
This position plays a crucial role in assisting our profile-only customers, handling complex deals, changes, and performance inquiries that require a personalized touch beyond digital delivery. The primary responsibilities include leading customer support, save/retention efforts, and upselling strategies for existing accounts within the digital-only channel. Additionally, this role will manage escalations from the Digital Chat Assist (DCA)



team related to renewals and account requirements, all conducted through virtual channels without the need for travel.
**Profile**
Proven success with retention of client population and associated revenue.
Well-developed negotiation skills and ability to address conflict is required.
Strong communication and presentation skills, especially via telephone, is required.
The ability to manage time based on priorities, and take accountability for service level requirements and responsibilities.
An understanding of digital marketing concepts and processes preferred.
An understanding and/or experience working with the legal industry preferred.
Tipo de puesto: Tiempo completo
Sueldo: $18,960.00 - $23,700.00 al mes
Incentivos:
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial

📌 Digital Marketing Administrator (Ciudad de México)
🏢 Intugo
📍 Ciudad de México