Site Services Specialist - Office with Flex
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Availability to work twice a month, from Tuesday to Saturday, 10:00 AM to 6:00 PM.
We are currently seeking a Site Services Specialist I to join our diverse and dynamic team. As a Site Services Specialist I at ICON, you will play a key role in supporting clinical trial sites by managing logistics, resolving site-related issues, and ensuring that sites are equipped with the necessary resources to conduct trials effectively. You will contribute to the smooth execution of clinical trials by providing high-quality site support and ensuring compliance with regulatory requirements.
What You Will Be Doing:
- Providing logístical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
- Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
- Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
- Tracking site performance metrics and providing reports to support study timelines and goals.
- Ensuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.
Your Profile:
- Bachelor’s degree in a relevant field such as life sciences, healthcare administration, or clinical research.




- Minimum of 1 year of experience in a call center or customer service role.
- Advanced proficiency in English.
- Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
- Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus.
- Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.
LI-DG1
LI-Hibryd
What ICON can offer you:
- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- General Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our
careers site
to read more about the benefits ICON offers.

📌 Site Services Specialist I (Ciudad de México)
🏢 Icon
📍 Ciudad de México