**About Us**
Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.
**Position Overview**:
**Primary Responsibilities**:
- Manage help desk software or ticket system
- Troubleshooting and managing simple software issues using knowledge base articles and FAQs
- Provide help regarding the company product or services
- Stay up-to-date with updates, changes within the company
- Research questions on available resources (FAQ manual)
- Delegate difficult problems to the second level support
- Build Customer eComm Dashboards using Looker Software
- Recommend the best visualizations for merchants to utilize
- Manage assigned tasks in project management platform
**Qualifications**:




- Outstanding verbal and written communication in business terms with external customers
- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multi-task and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Experience with Hubspot a plus
- Experience with Asana, Looker or Tableau are a plus
- SaaS/Software Support experience is a plus
- Experience with databases or data modeling a plus
Tipo de puesto: Tiempo completo
Incentivos:
- Descuentos y precios preferenciales
- Programa de referidos
- Seguro de gastos médicos mayores
- Trabajo desde casa
Tipo de jornada:
- Incluye fines de semana
- Turno de 8 horas
- Turno mixto
Pregunta(s) de postulación:
- Vives Actualmente en la Zona Metropolitana de Guadalajara?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Part-time Data Support (Zapopan)
🏢 Helpware
📍 Zapopan