Denken Solutions Inc is the most sought-after company in the USA for project implementations and support services since 2010 with a strong lineup of professionals with relevant industry expertise.
We are looking for a **Solar Energy Technical Customer Representative** to join us remotely from any location in Mexico. The client is located in Canada, an Advanced English level is mandatory.
**Hiring**: Prestador de Servicios (provide a SAT Tax Official Invoice semi-monthly)
**Work Schedule**: Monday to Friday from 8:00 AM to 5:00 PM EST (Eastern Time)
As a **Technical Customer Service Representative**, you will assist residential and/or commercial customers with technical issues and inquiries related to their **solar energy systems**, provide information about **solar products** and **services**.
**Key Responsibilities**:
- Provide accurate information about solar products, services, installation processes, maintenance, its benefits and financing options.
- Assist customers with installation and post-installation, troubleshooting and resolving issues related to their solar equipment and systems.
- Processing customer orders, tracking shipments,



and providing updates on the status of installations or service requests.
- Handling customer complaints and concerns effectively, working to resolve issues in a timely manner to ensure customer satisfaction
- Document customer interactions and maintain accurate records in our CRM system.
- Walk customers through basic troubleshooting steps and remote diagnostics
- Educate customers on how to read their solar production data and optimize system performance
**Required Qualifications**:
- ** 2+ years in technical support or customer service (preferably in the solar, electrical, or energy industry)**(MANDATORY)**:
- Working knowledge of solar systems and components (PV systems, inverters, monitoring software)
- Familiarity with troubleshooting tools and monitoring platforms
- ** Knowledge on Solargraf, Helioscope, AuroraSolar (MANDATORY)**:
- ** Excellent English communication skills**:
- Good problem-solving skills
- Ability to simplify complex technical concepts for non-technical customers
- Strong attention to detail and documentation

📌 Solar Energy Technical Customer Service Representative (Nezahualcóyotl)
🏢 Denken Solutions
📍 Nezahualcóyotl