This position will support IT operations for a major media / entertainment company. This position will be long term and is 100% on-site opportunity.
- Experience: 1 - 3 yrs
- Enterprise experience preferable (experience supporting larger organizations)
- Help desk/call center experience (must have)
- Great Customer Service / Phone Skills
- New Device Setups or Refresh
- Providing troubleshooting for Windows and Mac OS, and network connectivity issues
- Dell and MAC hardware
- Troubleshooting Level 1 and Level 2 issue
Skills required:
- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
- Experience working with ServiceNow as ticketing system
- Networking (basic to advanced TCP/IP troubleshooting,



connecting machines to network)
- Experience performing Device Setup and Imaging.
- Working directly with end users to configure their laptop to their preferred settings.
- Application Support (O365 suite - Outlook, Adobe)
- Troubleshooting Level 1 and Level 2 support issues
**Job Type**: Contract
Pay: Up to $20,000.00 per month
Application Question(s):
- What's your English level?
- How many years have you been working as a Service Desk?
- Do you have any experience working with ServiceNow?
Work Location: In person

📌 IT Helpdesk Analyst - 100% On-site - Guadalajara, Jal
🏢 STAND8
📍 Guadalajara