**Job Title**:Operations Specialist / Logistic and Customer Service
**Location**: Puebla, Puebla
**Shift Time**:9:00am to 6:00pm (In-Office)
**Terms**:Permanent Full-Time
**Salary**:Competitive, based on experience
**Reports To**: Sales Manager, Mexico
**About Us**: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.
**Job Purpose**:
To provide freight forwarding coordination and support for clients.
**Duties & Responsibilities**:
- Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
- Arranging transport of transborder FTL and LTL shipments within and between Canada, USA, and Mexico
- Negotiating rates with carriers
- Track and trace shipments to destination
- Communicating shipment details with customers and agents
- Arranging local pickups and deliveries
- Calculating revenue and costs on shipment files
- Provide quotes and information to customers
- Book pickups and deliveries of shipments
- Provide paperwork to customs brokers for customs clearances
- Calculate revenue and costs on shipment files
**Mindset & Personality**:




- ** Customer Service Oriented**: Client focused and providing exceptional experience for our customers
- ** Responsive**: Committed to a high level of responsiveness both inside our business and with our customers and vendors
- ** Proactive**: Takes initiative and an organized approach to day-to-day operations as well as future needs
**Professional & Educational Background**:
- Minimum of 5 years’ experience with Transborder Operations in the 3PL industry
- Knowledge of National LTL/FTL type systems (i.e. Forward Air, Polaris, XPO)
- Intermodal handling considered an asset
- Experience working with Transportation Management Systems (TMS)
- General knowledge of Canada, USA, Mexico Customs cross border practices & procedures
- Working knowledge of Loadlink
**Skills & Ability**:
- ** Communication**: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.
- ** Organization**: Must be highly organized and detail-oriented
- ** Multi-tasking**: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of our clients.
- ** Problem-solving**: Strong ability to ‘think outside the box’ when dealing with complex requirements for clients
**Effort & Working Conditions**:
- Office Environment
**Why Join Us?**
- Opportunity to shape client success and operational excellence in a dynamic logistics environment
- Collaborative and supportive team culture with a focus on continuous improvement
- Casual work environment
- Engaging social activities and events throughout the year
- Competitive salary and benefits with opportunities for professional growth

📌 Logistics Coordinator (Freight Forwarding/transportation) (Heroica Puebla de Zaragoza)
🏢 NA Freight Forwarding
📍 Heroica Puebla de Zaragoza