Overview
Expertise in understanding the customer business need and decipher it for technical development in Service Now Responsibilities
Specialization in designing solutions on Service Now platform basis the customer need Experience in designing Technical (LLD) Design Documents, Training Documents etc. Experience in conducting Technical Reviews, End User Trainings Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up Strong development experience in Service Now (REST/SOAP Webservices, java scripting etc.) Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist. Expertise in setting up Service Now ITBM - Project, Portfolio, Demand, Resource and Finance Expertise in designing Service Now Reports and setting up Performance Analytic Experience in creating custom processes,



custom 3rd party integrations and custom applications Experience in project management and understanding of the contracts, etc. to lead the project delivery Experience in set up of Service Now integration (LDAP/SSO, Email, Chat, etc.) Experience & Knowledge of Domain separation implementation Experience in Data segregation. Preferred Certifications: Service Now Implementation Certified ITIL V3 Foundation certified Good to have but not necessary Certifications: Certified Scrum Master Qualifications
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Servicenow developer - remote in mx (Heroica Puebla de Zaragoza)
🏢 The Dignify Solutions
📍 Heroica Puebla de Zaragoza