️ About Bright:
Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.
In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.
**About the position**:
Join us as a Billing and Collections Analyst to bring clean solar energy to Mexico! Work with our Billing team and play a critical role in achieving Bright’s goals by helping the company have a healthy portfolio. You'll be responsible for ensuring all customers have a clear path on their billing process and comply with their contract payments on time. Your daily responsibilities may involve speaking on the phone with clients and utilizing digital channels and various tools to recover overdue payments from them. Following up on open cases with other Bright departments and external service providers and suggesting efficiency improvements for our existing internal processes. You will own communication for those in the Billing phase with Bright, maintaining a healthy portfolio while offering the best customer experience.
Tareas
**Your tasks and responsibilities will be**:




- To ensure a great experience by owning all customer communication during the billing process.
- To implement a protocol for clients who have pending payments, which will allow us to standardize the collection process and debt settlement offers to our clients.
- To iterate on current processes and tasks to automate them and make your process scalable through software solutions.
**Requisitos**:
**We’re looking for someone who**:
- Has 2 years of experience performing collections work, ideally (but not mandatory) in a call center
- Feel comfortable having direct contact with the customer to recover their debt
- Be metric driven and feel comfortable working under specific objectives
- Has the following skills:
- Sense of urgency.
- Seeks to achieve their results within the deadline, takes initiative to solve problems
- Communication with the customer.
- Expresses themselves clearly, develops ideas correctly and confidently
- Grit.
- As good objection handling skills to persuade, and is not easily defeated in a negotiation
- Organization.
- Be able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective.
Incentivos
**Benefits**:
- The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
- A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
- Possibility to earn equity at Bright.
- Private health insurance.
- Access to cost-free mental health care.
- Parental leave.
- Access to top tier mentorship programs.
- Remote work.
- Private health insurance.
- Remote work (40 hrs a week).Salary range: 15,000-20,000 MXN monthly gross.

📌 Analista de Cobranza (Granjas Navidad)
🏢 Bright
📍 Granjas Navidad