Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis.
- Maintain Department guidelines regarding average handle time and productivity
- Maintain Department guidelines regarding call quality and call audit process
- Continuously increase product knowledge through on-the-job training and self-study
- 2-year technical degree (preferred) or equivalent skill set
- Proficient in operating a PC and related business software
- Call Center experience (preferred)
- Good customer service skills
- Proficient in Microsoft Office programs
- Networking knowledge / experience (preferred)




- Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis Examples include:
- Spot activations
- Bundle activations
- Password resets
- Remote Key Loads
- Deployment questions
- SR status questions
- ESR status questions
- Follow up alarms
- Special project requests
- Cookie requests
- Maintain Department guidelines in regards to average handle time and productivity
- Maintain Department guidelines in regards to call quality and call audit process
- Continuously increase product knowledge through on the job training and self stud

📌 Pos Support Center Tier 2 Specialist (Monterrey)
🏢 Gilbarco
📍 Monterrey