We are looking for a responsible Supervisor for QA Collections. The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that operations are carried out in a productive manner to ensure the correct Collection process.
**Responsibilities**:
- Ensure Collections operation area comply with the policy
- Organize workflow and ensure employees understand their delegated roles or tasks
- Monitor employee productivity and offer feedback and advice
- Maintain record of hours worked and personnel records
- Transmit information from the management team to employees and vice versa
- Prepare and send performance reports
- Decide on bonuses and promotions based on performance
- Hire and train new employees
- Ensure compliance with company and legal policies and procedures and take disciplinary action if the need arises




- Propose improvements to the internal and operation proceses according to the results
- Align the process with China Team (Advance english required)
**Requirements**:
- 5+ years experience in Collections processes
- Bachelor degree or above
- 1+ year of leader support
- Advanced English
- Proficiency in office and databases
- Critical thinking
- Facilitator in solving problems raised by the team
- Work as key contact with other areas
- Empower the team, help improve the performance of the team and even the entire business team
- Identify opportunities in efficiency and quality optimization when leading the respective areas
- Act as important Disseminator of DiDi Culture
**Schedule**: Monday - Friday from 9 to 6 pm.
100% onsite.
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 al mes
Beneficios:
- Descuentos y precios preferenciales
- Seguro de gastos médicos
- Protegido de vida
- Vales de despensa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Turno de 10 horas
Lugar de trabajo: Empleo presencial

📌 Supervisor de Calidad (Cobranza Telefonica) (Benito Juárez)
🏢 Didi
📍 Benito Juárez