Who we are
Scalepex is a dynamic services firm specializing in providing nearshore solutions. We are committed to reshaping the way businesses harness talent globally. With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape. Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth. At Scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.
What makes us effective
- Delivery focused: We tailor our approach to our client’s specific problem. We listen first, then collaborate to formulate the solution.
- People focused: We believe in developing our people. We enhance and expand the capabilities of our team through constant mentoring and training.
- Gig workers We ensure that the “right resources” are performing the “right role” at the “right time” delivering excellence.
What you will be doing
**Key Responsibilities**:
- Respond promptly and professionally to customer inquiries, demonstrating empathy and understanding.
- Provide accurate information and solutions to resolve customer concerns,



aiming for first-call resolution whenever possible.
- Document all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessary.
- Collaborate closely with other departments to escalate complex issues and ensure timely resolution.
- Continuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organization.
**Requirements**:
**Basic Requirements**:
- High school diploma or equivalent.
- Advanced English level.
- Ability to take a full-time job and work 100% on-site at Arboledas, Querétaro.
- Proven experience in customer service or a related field, preferably in a call center environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and a passion for helping others.
- Ability to multitask and navigate multiple systems simultaneously.
**Benefits**:
What we offer
- $14,000 MXN per month free of taxes
- 100% Paid training period
- Work benefits superior to the established law
- Referral bonuses

📌 Bilingual Customer Service Representative - Call Center (Las Arboledas)
🏢 Scalepex
📍 Las Arboledas