Quick Key INC is hiring an experienced Operations Manager to oversee daily operations at our Polanco office. This role is idóneo for a highly organized, tech-savvy professional who can manage a small office team (6-7 staff), monitor dispatch, and handle administrative, billing, and payroll responsibilities.
This is a hands-on leadership role in a growing service business. The Operations Manager must understand every part of the office workflow and be able to step in wherever needed, including dispatch.
Key Responsibilities
- Monitor and manage daily dispatch operations
- Step in to handle dispatch directly when needed
- Schedule shifts for dispatchers and field technicians
- Oversee job flow, technician coordination, and daily operations
- Hire, onboard, and assist with training new employees
- Create and manage billing, invoices, waivers, insurance bonds, and closeout paperwork
- Handle payroll processing and administrative record keeping
- Organize, scan, track, and maintain office and payroll documents
- Maintain and update company policies and employee handbook
- Provide administrative support to company owners




- Occasionally assist with personal administrative tasks for ownership
- Maintain professional communication with clients and internal staff
Required Qualifications
- Fluent / native-level English (spoken & written) - mandatory
- Strong experience in office management, operations, or administration
- High level of computer proficiency
- Comfortable working in a small office environment (6-7 employees)
- Experience with dispatch, scheduling, billing, and payroll
- Excellent organization, multitasking, and problem-solving skills
- Professional communication and leadership abilities
Technical Skills Required
- Microsoft Word, Excel, PowerPoint
- ADP
- Outlook
- Adobe (PDFs, scanning, document management)
Important Notes
- This is not a remote position
- This is not an entry-level role
Pay: $45,000.00 - $50,000.00 per month
**Experience**:
- office admin : 2 years (required)
**Language**:
- English (required)
**Location**:
- 11560, Colonia Polanco, CDMX (preferred)
Work Location: In person

📌 Operations Manager (Polanco)
🏢 Quick Key USA
📍 Polanco