Project Manager – Digital Video & Asset Management
Description -
Job Summary
HP Customer Support is seeking an experienced Project Manager to lead tools, processes, and innovation across our general video production and publishing ecosystem. This role is responsible for optimizing digital asset management (DAM), streaming video platforms, and publishing workflows to ensure high-quality, scalable, and future-ready support video content.
The ideal candidate combines strong project management expertise with deep knowledge of digital asset management systems, metadata strategy, and modern video platforms—including YouTube and enterprise streaming technologies. This role plays a critical part in driving continuous improvement, enabling the team and vendors, and ensuring operational excellence across tools and workflows.

Key Responsibilities

Tools, Process, and Enablement
- Provide training on processes and standards for Jira, Acquia DAM, New Spark, Brightcove, and YouTube for internal teams and external vendors




- Serve as the first point of contact for tool-related topics and partner closely with internal tools teams
- Provide troubleshooting support for tools and resolve issues reported through Jira, ensuring timely response and resolution – continuously look for process improvements
- Communicate best practices, tips, updates, and process changes to the team in a clear and actionable manner

Digital Asset Management & Metadata
- Manage video asset inventory in Acquia DAM, ensuring metadata accuracy, consistency, and completeness
- Maintain and evolve metadata strategy to support discoverability, reuse, and scalability
- Ensure assets are updated to meet changing business and customer needs
- Drive consistent archiving standards so all video deliverables can be recreated by any editor/vendor

Video Publishing & Platform Optimization
- Own and maintain publishing workflows across platforms, including Jira, Brightcove, and YouTube
- Monitor YouTube trends, platform updat

📌 Project Manager – Digital Video (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque