**_Ready to shape the future of work?
_****_ At Genpact, we don't just adapt to change—we drive it.AI and digital innovation are redefining industries, and we're leading the charge.Genpact's _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale.From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies' most complex challenges._****_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment._**- OM Agent Supply Chain Service Line!
_****_ Responsibilities_**:- **_You will be the face with our customer in North America to our Customers replenishment team._**:- **_Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence._**:- **_Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions._**:- **_Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth._**:- **_Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment._**:- **_Deliver specific and measurable cost savings and service improvements that deliver positive results._**:- **_Collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process,



and align stakeholders to implement the change and communicate the outcome._**_(List of responsibilities)_****_ Qualifications we seek in you!
_**:**_ Minimum Qualifications_**- **_Bachelor's Degree required, preferably in Supply Chain._**:- **_Experience of progressive Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree._**:- **_Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required._**:- **_Demonstrate experience or relevant knowledge in the following areas: Order Fulfilment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process._**:- **_Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business._**:- **_Ability to collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate._**:- **_You have judgment to resolve issues with the appropriate sense of urgency._**:- **_You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities._**:- **_Displays attention to detail for both accuracy and content._**:- **_Must be able to speak English._****_ Preferred Qualifications/ Skills_**- **_Refrigerated and / or perishable supply chain experience_**:- **_Familiarity with supply chain best practices in other industries_**:- **_Knowledge of customer behaviour & related inefficiencies_****_Why join Genpact?
_****_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_****_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_****_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_****_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_****_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_****_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_ Let's build tomorrow together._****_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._****_Job_**_Process Developer_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_None_**_ Job Posting_**_Sep 23, ****, 10:22:14 AM_**_ Unposting Date_**_Nov 22, ****, 12:29:00 PM_- Master Skills List_Operations_- Job Category_Full Time_

📌 Process Developer - Customer Service Specialist- Om Agent Supply Chain Service Line (Zapopan)
🏢 Genpact
📍 Zapopan