**JOB DESCRIPTION**Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met.You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's.You will communicate with other departments such as Purchasing, Technical Support, Logistics, Manufacturing, Branch Managers, Regional Sales Managers, Product Managers, etc., to resolve customer issues.You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.You will act as a change agent and look for ways to improve Customer Care processes.Help ADI be the customer's top choice by supervising an effective Customer Service OrganizationBuild up your business acumen while learning to address customer needs.Drive efforts to solve complex problems for the customer.
**JOB ACTIVTIES**- Order Processing.
- Order Follow up.
- Manage any type of order inquiry- Provide calls to customers, branches, and vendors.
- Fulfilment of customer order reports.
- Delivers highest quality of customer service to ADI customers, branches, and vendors.
- Must be able to function in a team environment and be able to effectively communicate with other team members and Supervision.




- Must be self-motivated and willing to cross-train and assist in other areas as required.
**YOU MUST HAVE**- 1 year at minimum of experience Order Support- Effective and collaborative communication and writing skills- Strong customer service, organization, and multi-tasking abilities- Proficient in Excel, Word, Outlook and Salesforce- English advanced spoken and written- **Position located in Querétaro**Possible working hours for the position:- 6:00am a 3:30pm- 7:00am a 4:30pm- 8:00am a 5:30pm- 9:00am a 6:30pm- 10:00am a 7:30pm**WE VALUE**- Ability to learn quickly and think outside the box- An attention to detail- Excellent organization skills.
- An ability to work as a team player.
- A commitment to discovering ways to improve service- Positive can-do attitude**WHAT'S IN IT FOR YOU**:- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.
- The chance to work with a integral, innovative company shaping the future in its industryLI-CM1LI-Hybrid

📌 Lead Customer Service Associate (Santiago de Querétaro)
🏢 Adi Global Distribution
📍 Santiago de Querétaro