As a highly-regarded high-tech unicorn company, inDrive has been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.

About the opportunity:

We are looking for a Ride Hailing Specialist you will be responsible for evaluating key business metrics to provide practical business oriented and actionable recommendations, coordinate multi-disciplinary groups and guarantee superior execution during rollouts and initiatives. This role requires a willingness to perform on-site operations and handle negotiations with outside partners.

What you will do: Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.

Develop and test data-driven hypotheses to improve overall business performance.

Gather, clean, and analyze data from various sources to generate actionable insights.

Collaborate and negotiate new initiatives & launchings with key internal & external stakeholders

Support the development and execution of local marketing strategies with cross-functional teams.

Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.





Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.

What we expect from you: Capable of decompose big series of data into actionable insights.

Excellent written and verbal communication abilities.

Solid track record of managing negotiations with internal and external stakeholders.

Bachelor's degree in engineering, management, or similar background.

Experience using analytics tools such as Tableau, Looker Studio, or Power BI.

Comfortable managing and analyzing large datasets to drive operational improvements.

Experience in ride-hailing, food delivery, logistics, or mobility operations is a plus.

Advanced English proficiency (C1 level or higher). We offer:

Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.

Develop your professional skills with access to mentoring, career consulting, and learning programs.

Collaborate with teams around the world and gain international experience through our General Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Improve your language skills through co-financed courses and internal speaking clubs.

Please note: final benefits may vary by location — country.

📌 Business Operations Specialist (Ciudad de México)
🏢 inDrive
📍 Ciudad de México