First Advantage is looking for a customer service specialist to join our team in our **Mexico **office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
**Responsibilities**:
- ** Manage inbound customer communications**:
- ** Consult on customer success** - Advise customers on how to successfully leverage the product/service based on their unique needs.
- ** Maintain working product knowledge** - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- ** Track interactions in CRM** - Record customers interactions in internal system for cross-functional awareness and relationship development.
**Requirements**:




- Availability to work on a schedule from 10 am
- 7pm
- Proficiency in English
- 1-2 years proven experience in supporting client success
- Familiarity with Microsoft Excel, Microsoft Word and CRMs
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
United States Equal Opportunity Employment:
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📌 Customer Care Specialist (Ciudad de México)
🏢 First Advantage
📍 Ciudad de México