Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
You will process orders and device activations for different customers ensuring SLAs are met.
You will assist other customer service associates with administrative duties, such as reporting for SAKON, Service Now platforms.
You will communicate with other departments such as Technical Support, Logistics, configuration team, CCAs, Mobility Admins, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.
Key Responsibilities:
- Processing orders for strategic accounts and non-strategic accounts.
- Working on device Activations and troubleshooting for different carriers (Verizon, AT&T;, T-mobile, Bell)
- Report creation and customer portal management for assigned accounts.




- Action escalations for order processing and wireless management.
- Administrative Support.
- Coordinate activities with CAAs for specific accounts.
YOU MUST HAVE
- High School Diploma, or equivalent.
- Strong written and verbal English skills.
- Customer Service oriented
- Excel Intermediate
- Strong Problem Solving, Analytical and Organizational skills.
- Goal oriented, with the ability to handle multiple tasks.
- An ability to take initiative and work with limited direction.
WE VALUE
- SAP basic knowledge
- SalesForce basic knowledge
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
Additional Information
- ** JOB ID**:HRD
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí