**PRINCIPAL OBJECTIVE OF POSITION**
Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Coordinates the daily opening and closing of Tour Desk
- Perform daily maintenance to Concierge Assistant
- Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
- Process daily call list from the property management system for the VSC’s
- Assign arrivals to VSC’s in the property management system
- Log all General Information appointments/inquiries in GI Log
- Distribute premiums to guests who have toured’
- Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
- Prepare and maintain daily tour booking schedule
- Screen all customer activity per tour qualification guidelines
- Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
- Accurately compiles and enters daily tours and related statistical data
- Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
- Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
- Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
- Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
- Maintain excellent customer service techniques; deals with customers professionally and courteously
- Appropriately interact with all personnel and maintains positive, professional relationships with co-workers
- Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
- Assist Marketing Management in executing special projects, as directed
- Track inventory, order and maintain Tour Desk supplies
**QUALIFICATIONS/COMPETENCIES**
Bilingual proficiency (English and Spanish)
Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word
Mathematical Skills
Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
**BENEFITS**
- Competitive salary
- Superior benefits of law
- 2 days off per week
- Professional development opportunities
- Good work environment
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.