**About Sciens Logistics**
Sciens Logistics is a leader in the logistics industry, specializing in truck brokerage, freight forwarding, warehousing, and dedicated trucking services. We are committed to delivering innovative solutions that optimize supply chain operations and ensure exceptional customer satisfaction. At Sciens, our people are the foundation of our success. We foster a collaborative and inclusive workplace where individuals can thrive, grow, and make a meaningful impact. If you’re passionate about logistics and ready to drive success, we’d love to welcome you to our team.
**Customer Service Representative**
**Location**: Mexico City, Mexico
**Shift Availability**: We currently have two shifts open for this position:
**Shift 1**:
- Monday to Wednesday: 7:00 AM to 3:30 PM
- Friday: 11:00 PM to Saturday 7:00 AM
- Sunday: 3:00 PM to 11:00 PM
- Day off: Saturday
**Shift 2**:
- Sunday to Friday: 11:00 PM to 7:00 AM
- Day off: Saturday
**Position Overview**:
As a **Customer Service Representative** based in Mexico City, you will oversee and manage all aspects of pricing, operations, and invoicing for shipments handled by the station. This includes handling air, ocean, and ground shipments across domestic and international markets. You will collaborate closely with the Station Manager to ensure seamless operations, enhance profitability, and support the station's overall performance.
**Key Responsibilities**:
- ** Pricing Strategy**:




- Develop and maintain competitive pricing aligned with company goals.
- Monitor and adjust pricing based on market conditions and operational costs.
- Negotiate rates with service providers, suppliers, and freight forwarders.
- ** Operational Management**:
- Oversee execution of air, ocean, and ground shipments in compliance with regulations.
- Coordinate with vendors and third parties to ensure timely delivery.
- Resolve operational issues to maintain service quality.
- ** Invoicing and Documentation**:
- Ensure timely and accurate invoicing.
- Maintain financial records and support payment collection.
- Prepare and manage shipment documentation, including customs compliance.
- ** Collaboration and Station Performance**:
- Partner with the Station Manager to evaluate station metrics.
- Analyze data to drive operational improvements and cost efficiency.
**Qualifications**:
- Proven experience in logistics, customer service, or freight forwarding.
- Strong knowledge of air, ocean, and ground shipping processes.
- Skilled in negotiating with vendors and providers.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in customs documentation and compliance requirements.
- Analytical mindset with the ability to improve operational processes.
- Bilingual in Spanish and English.
Compensation & Benefits
**Salary**: Competitive, based on experience.
Benefits Package: Medical, Dental, Vision, Basic Life and AD&D; Insurance, Paid Time Off.

📌 Logistics Coordinator - Mexico City (Ciudad de México)
🏢 Sciens Logistics
📍 Ciudad de México