_This is a fully on site position in Guadalajara, Jalisco_
- Advanced english required_
**ABOUT THE POSITION**
THIS POSITION IS RESPONSIBLE FOR DEVELOPING AND MAINTAINING **ONGOING CLIENT RELATIONSHIPS** IN ORDER TO ACHIEVE CLIENT AND REVENUE RETENTION GOALS WITHIN AN ASSIGNED TERRITORY OR TEAM.
THIS WILL BE DONE BY PROACTIVE AND REACTIVE MANAGEMENT FOR EACH ASSIGNED ACCOUNT, CLOSE PARTNERSHIP WITH FIELD CONSULTANTS, AND WORKING CROSS FUNCTIONALLY WITH ALL AREAS OF THE BUSINESS.
**ABOUT YOU**
- HAVE A **MINIMUM OF 2 YEARS EXPERIENCE** IN ACCOUNT MANAGEMENT, RENEWALS MANAGEMENT, AND/OR SALES, CUSTOMER SERVICE AND MARKETING EXPERIENCE.
- HAVE EXPERIENCE WORKING WITH US-BASED CUSTOMERS
- PROVEN SUCCESS WITH RETENTION OF CLIENT POPULATION AND SECURING RENEWALS
- WELL-DEVELOPED NEGOTIATION SKILLS AND ABILITY TO NEGOTIATE AND RESOLVE CONFLICTS REQUIRED
- STRONG COMMUNICATION AND PRESENTATION SKILLS, ESPECIALLY VIA TELEPHONE, REQUIRED
- ABILITY TO MULTITASK, PRIORITIZE,



AND FOLLOW THROUGH IN ACCORDANCE WITH SERVICE LEVEL AGREEMENTS
- UNDERSTANDING OF DIGITAL MARKETING CONCEPTS AND PROCESSES _PREFERRED_
- UNDERSTANDING AND/OR EXPERIENCE WORKING WITH THE LEGAL INDUSTRY _PREFERRED_
**SALARY AND BENEFITS**
$30,000 BASE GROSS MONTHLY SALARY ($24,415.15 APPROX NET MONTHLY)
+15 DAYS CHRISTMAS BONUS (INCREASES WITH TENURE)
+BONUS AIP UP TO MAX OF $15,000 BASED ON TARGETS (EVALUATED MONTHLY)
- ALL LAW BENEFITS APPLY_
**SHIFT**
FULL-TIME
MONDAY TO FRIDAY 48HRS PER WEEK
SCHEDULED TO BE DEFINED
- This is a fully on site position in Guadalajara, Jalisco_
- Advanced english required_
Pay: From $30,000.00 per month
**Experience**:
- Sales, retention or account management: 2 years (required)
- Digital Marketing or Legal: 2 years (preferred)
**Language**:
- Advanced english (required)
Work Location: In person
Expected Start Date: 21/04/2025

📌 Retentions Specialist (Guadalajara)
🏢 Intugo
📍 Guadalajara