Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Operations

"Overview: The primary role will be to meticulously document, identify, and swiftly resolve any operational issues that may arise during their line of work. Candidates must possess a keen attention to detail and a proactive approach to problem solving. They will collaborate with cross-functional teams and stakeholders to ensure seamless communication and coordination.

Responsibilities

- Oversee the daily operations of payment processing, ensuring accuracy, timelines and compliance with requirements
- Proactively collaborate with internal teams and external partners to effectively address and resolve clients' operational issues, ensuring seamless service delivery and client satisfaction




- Assist customer service teams with payment related inquiries
- Create and update internal and external implementation documents and process flows
- Collaborate closely with colleagues enhance efficiency, reduce errors and streamline workflows
- Assist in the preparation of regular reports on operational performance and key metrics
- Provide training and support to junior staff

Experiences and Skills

- Excellent written and verbal English communications skills and interpersonal abilities
- Proficient in payment operations processing systems (backoffice)
- Ability to work independently and effectively in a fast paced and dynamic environment

Qualifications

Education: Bachelor’s degree in Finance, Business Administration or a related field

Experience: 3 years minimum experience in the financial services or payments industry, with a focus on payment processing and operations"

Corporate Security Responsibility

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

📌 Specialist, Product Operations (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México