Join to apply for the Patient Care Coordinator role at InsideOut

9:00 AM – 5:30 PM EST (Monday to Friday)

SALARY

$5–$8/hour

ASAP

ROLE OVERVIEW

About the Client:

The client operates a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs. The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics, primarily in Spanish and English.

About the Role:

This role combines reception, coordination, and administrative support for a home care agency. The Virtual Care Coordinator will act as a bridge between patients, caregivers (aides), and internal staff — managing schedules, reviewing payroll, assisting with benefits and timesheets, and supporting patient satisfaction. The position requires excellent communication skills, cultural sensitivity, and experience in healthcare or home care coordination.

Key Responsibilities

Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers

Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage

Manage the daily attendance dashboard, identify missing timesheets, and provide training or support





Conduct welcome calls to new patients and assist with creating weekly schedules

Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy

Follow up on pending authorizations and liaise with insurance companies

Staff open cases and assist in finding suitable caregivers

Translate communications between English-speaking management and Spanish-speaking aides or patients

Handle applicant intake, assist with applications, and coordinate nurse visits

Conduct monthly patient satisfaction calls

Manage annual administrative supervision and background check follow-ups for aides

Required Qualifications

Fluent in both Spanish and English (written and spoken)

Prior experience in home care, healthcare, or case coordination strongly preferred

Strong customer service and phone communication skills

Familiarity with HHA Exchange, ADP, and payroll/timesheet systems is a major plus

Ability to multitask and manage a high volume of daily inquiries

Must be HIPAA-compliant and understand patient confidentiality standards

Tech-savvy with strong organization and time management skills

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📌 Care Coordinator (Heroica Puebla de Zaragoza)
🏢 InsideOut
📍 Heroica Puebla de Zaragoza