Responsibilities:
Responsible for all aspects of the operations of a managed services contract, specially all steps of the billing and invoicing process. Customer-oriented, multilevel communication within the customer an within Lexmark. Communication with other areas. Attention to details. Attention to results and teamlines. Manage the Customer P&L;, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.

📌 Job Profile Svcs Customer Ops Support 2 (Ciudad de México)
🏢 Lexmark International
📍 Ciudad de México