**_Ready to shape the future of work?_**
**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help integral enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**
**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
**This role is responsible for overseeing a team of more than 60 Collectors and Billing analysts, ensuring accurate and timely invoice processing, cash collected, disputes identification and maintaining compliance with client-specific requirements. The supervisor will drive operational excellence, client relationship, support revenue assurance, and foster a culture of continuous improvement.**
**Responsibilities**:
- **Lead the Order-to-Cash Process for a global client, leading a team of employees. Responsibility spreads across Billing and Collections related sub-processes.**:
- **Lead Client and Internal partners with utmost care, analysing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.**:
- **Supervise daily Billing and Collections operations**:
- **Lead and mentor your team, providing guidance, training, and performance feedback.**:
- **Monitor Billing and Collections KPIs and SLAs and implement corrective actions when needed.**:
- **Review complex cases and escalate issues appropriately.**:
- **Collaborate with cross-functional teams (Finance, Sales,



Operations, Cash Application) to resolve discrepancies and support revenue recognition.**:
- **Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.**:
- **Ensure compliance with internal controls, audit requirements, and client-specific billing standards.**:
- **Drive process improvements and automation initiatives to enhance billing efficiency.**:
- **Prepare and present reports and metrics to management and stakeholders.**:
- **Act as a point of contact for client inquiries and ensure high levels of service delivery.**:
- **Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.**
**Qualifications we seek in you!**:** Minimum Qualifications**
- **Bachelor’s degree in Finance, Accounting, Business Administration or related field. Master Degree preferred.**:
- **Experience in AR, Billing, Collections and solid knowledge of other OTC processes.**:
- **Experience in a Management role with min staff of 50 people.**:
- **Strong leadership and team management skills.**
**- Excellent problem-solving, communication, and stakeholder management abilities.**
- **Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).**:
- **Proficiency in MS Excel, PowerBi and ERP systems (e.g. Oracle, SAP,



Getpaid).**:
- **Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.**:
- **Advanced English Level**
**Preferred Qualifications/ Skills**
- **Experience with automated billing systems and tools.**:
- **Familiarity with SLA-driven and Lean environments and client-specific billing models.**
**_ Why join Genpact?_**
**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**
**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**
**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**
**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**
**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**
**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**
**_ Let’s build tomorrow together._**
**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**
JobSenior Manager
Primary LocationMexico-Zapopan
ScheduleFull-time
Education L

📌 Senior Manager - Ar Billing & Collections (Zapopan)
🏢 Genpact
📍 Zapopan