PURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission- Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met- Submit credit requests for customers and sales staff as necessaryREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Be a motivated team player with a strong desire to succeed in a fast-paced environment- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities- Strong problem-solving,



organization and communication skills- Ability to adapt quickly to changing priorities and processes- Comfortable in a fast-paced, results-oriented environment- Ability to quickly establish credibility and provide clear communication across all levels of the organization- Comfortable managing workload independently and effectively**QUALIFICATIONS/EDUCATION**:- High school diploma- Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred- 0+ years of billing, collections, logistics or related experiencePHYSICAL DEMANDS & WORK ENVIRONMENT**Work Environment**: Job is performed in a general office environment.Physical RequirementsNP Not PresentO Occasional (Up to 25% of time)F Frequent (26%-74% of time)C Constant (75% or more of time)

📌 Billing Dispute Specialist I - Mex (Monterrey)
🏢 Wwex Group
📍 Monterrey