We are ITJ, a binational US-Mexican company focused on building Software Centers of Excellence in Latin America, especially in Mexico.
We partner with fast-growing, high-impact industries, particularly in the Bio MedTech sector. This means we work directly with innovative medical device companies in the US that are developing technology to improve and save lives.
We are looking for a JR HELP DESK located in Tijuana .

1. 3 years in an IT help desk or desktop support role

Experience with Service Now, Microsoft Intune, Office 365 Applications, Quick Assist and Team Viewer
Strong troubleshooting skills across Windows environments
Excellent verbal and written English skills
Best in class customer service mindset
Ability to follow structured workflows, checklists, and documentation
Highly organized with attention to detail
Excellent remote problem-solving skills
English language proficiency level
It is essential to attend the office from Monday to Thursday and work remotely on Fridays.

We offer benefits above the Law.

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📌 Help Desk Analyst (Mexicali)
🏢 ITJ
📍 Mexicali