Job OverviewJohnson Controls, a integral leader in thermal management and building systems, is seeking a Customer Service Representative to manage order processing and ensure timely delivery of products to customers.ResponsibilitiesFollow up transactions to ensure agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.Order processing: input orders in the system (different order types).
Incoming calls management and send order confirmations to customers (confirm delivery date based on ATP, partial delivery allowed, etc.).
Credit notes and invoice processing.Backorder monitoring and order management; monitor customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase, and Forwarder.Maintenance of planned shipping days (delays, customer requests, etc.).
Handle customer order cancellations (DOA).
Monitor call‐off orders.Handle non‐conformities and complaints; issue internal complaints and RMA if required (Salesforce/Lawson).
Send customer receipt confirmation of complaint.Follow up and coordinate internally on solution and corrective actions.Inform the customer about corrective actions or involve account manager.Implement SAP and Salesforce credit‐note procedures (DOA).




Handle customer enquiries and questions on deliveries, delays, problems, etc.Follow up on pending basic quotes.Customer care: handle customer questions effectively and in a service‐oriented manner.Follow up on actions requested in sales representatives call reports.Inform customers about changed delivery times and equivalent products.Filing & miscellaneous case management in Salesforce.Keep customer details and price agreements up-to-date.QualificationsBachelor's degree in business, international relations, or related field.Minimum 1 year of experience working as a CSR (experience in a manufacturing company is a plus).
Proficiency in English language.Customer‐oriented with a focus on details.PC skills / MS Office.Problem‐solving skills.Sense of urgency.BenefitsComprehensive benefits package.Opportunities for professional growth and development.Supportive and inclusive work environment.Commitment to work‐life balance and employee well‐being.Engagement in meaningful projects that make a difference.Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‐discrimination.
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