**Title**: Customer Service Agent - Digital Lending Operations
**Position**Type**: Full Time
**Location**: Mexicali, Mexico
Summary/Objective
Duties/Responsibilities:
- Resolve issues such as payment concerns, transaction disputes, or account access in a timely and secure manner.
- Clearly communicate procedures and policy information to customers while ensuring regulatory compliance.
- Accurately document all customer interactions in the CRM system.
- Meet or exceed performance targets related to quality, compliance, and efficiency.
- Escalate complex or sensitive cases appropriately following company and client guidelines.
- Adhere to all internal policies and industry regulations, including data privacy and financial compliance standards.
Core Competencies:
- Excellent English communication skills (verbal and written).
- Strong attention to detail, especially when handling sensitive financial data.
- Proficient with computers, CRM tools, and multitasking in a fast-paced environment.
- Strong problem-solving and interpersonal skills.
- Ability to work adaptable shifts, including evenings and weekends.




- Commitment to maintaining confidentiality and adhering to compliance protocols.
Preferred Education and Experience
- High school diploma or equivalent (college coursework in finance or business is a plus).
- Previous experience in a call center or financial services customer support role preferred.
- Tenure in the short-term, small dollar consumer finance industry is highly desirable.
For any inquiries, please feel free to contact us at ************** or **************.
- Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!
_
We are located in** Av.
Gral.
Ignacio Zaragoza ****, Nueva, ***** Mexicali, B.C.**
Google Maps:
- All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role.
We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law._

📌 Customer Service Agent - Digital Lending Operations (Mexicali)
🏢 Redial Bpo
📍 Mexicali