In-Depth Business Analysis
Analyze telecom operations, troubleshooting workflows, and support processes to identify optimization opportunities. Translate business requirements into detailed workflow logic, decision points, and system behavior aligned with industry best practices.
Solution Evaluation and Benchmarking
Evaluate workflow effectiveness using field feedback and operational insights; benchmark existing processes to identify improvements such as call deflection, automation, and enhanced customer experience.
Technical Documentation and Articulation
Develop and maintain comprehensive documentation including workflow designs, configuration details, methods & procedures (M&Ps;), decision logic, and process flows to ensure clarity, consistency, and standardization.
Product Research and Analysis
Research and assess new tools, troubleshooting approaches, and workflow capabilities to support digital care and telecom operations, incorporating innovative methods and technologies into workflow design.
Implementation Support and Maintenance




Collaborate with developers, product owners, and UX teams to implement workflows; support testing, validation, and deployment. Continuously update workflows based on stakeholder feedback and operational changes to ensure stability and performance post-implementation.
Job Level
5A (Should be good fit for "Sr. Consultant" Role)
Rate
$70. This project is Fixed price to client
End date
31-Dec-**** (As per current contract/sow end date with client, but contract is expected to extend in ****)
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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📌 Technical Business Analyst (Jalisco)
🏢 Infosys
📍 Jalisco