Join to apply for the Patient Care Coordinator role at InsideOut
9:00 AM – 5:30 PM EST (Monday to Friday)
SALARY
$5–$8/hour
ASAP
ROLE OVERVIEW
About the Client:
The client operates a busy U.S.-based home care agency, providing support to patients and caregivers across various administrative and operational needs.
The agency is seeking a reliable, detail-oriented, and compassionate Virtual Care Coordinator who can manage day-to-day communication and logistics, primarily in Spanish and English.
About the Role:
This role combines reception, coordination, and administrative support for a home care agency.
The Virtual Care Coordinator will act as a bridge between patients, caregivers (aides), and internal staff — managing schedules, reviewing payroll, assisting with benefits and timesheets, and supporting patient satisfaction.
The position requires excellent communication skills, cultural sensitivity, and experience in healthcare or home care coordination.
Key Responsibilities
Respond to phone calls, emails, and messages from aides, patients, applicants, and insurers
Support aides with payroll, PTO, benefits, ADP registration, and HHA Exchange usage
Manage the daily attendance dashboard, identify missing timesheets, and provide training or support




Conduct welcome calls to new patients and assist with creating weekly schedules
Review and revise pre-billing and timesheets, coordinate with payroll to ensure accuracy
Follow up on pending authorizations and liaise with insurance companies
Staff open cases and assist in finding suitable caregivers
Translate communications between English-speaking management and Spanish-speaking aides or patients
Handle applicant intake, assist with applications, and coordinate nurse visits
Conduct monthly patient satisfaction calls
Manage annual administrative supervision and background check follow-ups for aides
Required Qualifications
Fluent in both Spanish and English (written and spoken)
Prior experience in home care, healthcare, or case coordination strongly preferred
Strong customer service and phone communication skills
Familiarity with HHA Exchange, ADP, and payroll/timesheet systems is a major plus
Ability to multitask and manage a high volume of daily inquiries
Must be HIPAA-compliant and understand patient confidentiality standards
Tech-savvy with strong organization and time management skills
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📌 Care Coordinator (Estado de México)
🏢 InsideOut
📍 Estado de México