Job Title: Customer Service Representative
State/Province: Jalisco
Posting Start Date: 7/30/26
Wipro Limited (NYSE: WIT, BSE: ******, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at
Job Description:
Job Description
Be part of a
global technology leader's team
, supporting one of the most recognized brands in the world. This is your opportunity to build a career in a
fast-paced, innovative, and customer-focused environment
, where your voice truly makes a difference.
We're looking for
problem-solvers, communicators, and customer champions
who are ready to grow and make an impact.
What You'll Do͏
As a Customer / Technical Support Specialist, you will:
Deliver exceptional customer service to clients via phone, chat, or other channels
Resolve technical and non-technical issues efficiently and professionally
Troubleshoot services such as mobile, internet, or network-related concerns
Guide customers step-by-step through solutions in a clear and friendly manner
Document interactions accurately in internal systems
Identify customers' needs and offer the best solutions or upselling opportunities (when applicable)




What We're Looking For͏͏͏
Must-have:
Advanced English proficiency (B2+/C1)
Previous experience in
Customer Service, Tech Support, or Call Center
Strong communication and problem-solving skills
Ability to multitask and work under pressure
Basic technical understanding (internet, mobile devices, troubleshooting)
Nice-to-have:
Experience with telecom accounts
Sales or upselling experience (this is not a sales position)
Familiarity with CRM tools
Nice-to-have
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks
Type of work and what we offer͏͏
Type of work:
100% On-site in Guadalajara – be part of a vibrant, collaborative team environment
Weekday schedule only (Monday to Friday!)
Operational window from 6:00 AM to 8:00 PM
Perfect for professionals looking for stability, routine, and growth in a global project.
What we offer:
Competitive salary
Life insurance
Major medical insurance
Dental and vision plan
30 days Christmas Bonus
Food Vouchers
2 PTO days per year
Career growth opportunities within a integral organization
Continuous training and upskilling programs
Collaborative and inclusive work culture
#J-*****-Ljbffr

📌 Customer Service Representative (Jalisco)
🏢 Wipro Technologies
📍 Jalisco