AgileEngine is an Inc.
**** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLEAs a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience.You'll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems.This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.WHAT YOU WILL DO- Resolve product-related and technical queries via email and screen sharing sessions; - Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks; - Act as a technicaladvisor for new customers during their product evaluation phase to ensure a successful trial experience; - Support customers with the remote installation, updates,



and maintenance of TestRail Server instances; - Assist users in navigating complex setups involving various server environments and web technologies.MUST HAVES- Minimum 2 years of experience in a technical support role; - Excellent written and verbal English communication skills; - Hands-on experience managing both Windows and Linux servers; - Strong understanding of networking and web technologies; - Self-motivated anddriven by performance metrics to achieve individual and team targets; - Availability for rotating schedules to support customers 24/5.NICE TO HAVES- Degree in Computer Science or a related technical field; - Knowledge of SQL or database administration; - Understanding of the software testing lifecycle and development processes; - Proven track record of exploring new tools and troubleshooting complex software stacks.PERKS AND BENEFITS- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Adaptable schedule with remote and office options.
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📌 Technical Support Engineer Id54393 (Villa Aldama)
🏢 Agileengine
📍 Villa Aldama