Who we are...AvantStay delivers exceptional, unique stays for group travelers.The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience.We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.What we are looking forWe're looking for an exceptional Customer Experience Manager to play a pivotal role in enhancing customer satisfaction and loyalty.This key role will work alongside talented employees across the globe to optimize the guest experience at AvantStays *****+ listings on over 40+ OTAs.Experience in the travel/hotel/STR industry is a must.What you'll do- Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally- Facilitate the resolution of guest issues and complaints,



striving to achieve positive outcomes and maintain guest loyalty- Liaise with STR listing sites including Airbnb and VRBO for tasks including removing negative reviews and processing refunds- Utilize CRM software to manage guest interactions, preferences, and feedback effectively- Cultivate strong relationships with guests to ensure seamless operations and exceptional guest experiences**Requirements**:What you'll bring- Ability to serve high-level customer support, maintaining composure and exceptional customer service level while interacting with dissatisfied guests- Ability to multi-task and focus on driving results through data-driven decisions- Experience in the STR industry- Experience in a customer experience management role- Exceptional oral & written communication in English**Benefits**This is a full-time position is open to integral contractors.The compensation for this role is $***** per hour.

📌 Customer Relationship Manager (1099) (Xico)
🏢 AvantStay
📍 Xico