05 ago
|
Motorola Solutions
|
Reynosa
05 ago
Motorola Solutions
Reynosa
Job Description At Motorola Solutions, everything starts with our people, and we empower each and every Motorolan to do their best work to protect what matters most.As a Technical Support Representative, you will work within our Customer Support organization providing crucial technical support services to help resolve user inquiries quickly and efficiently.In this role, you will investigate and troubleshoot hardware, software, and networking issues over the phone or through wearable communication platforms.You will act as an internal liaison to help ensure seamless issue resolution by collaborating with internal technology engineers, Tier 3 support teams, and developers.By accurately logging and tracking service requests through systems like Zendesk, you will help to provide operational rhythm, clarity, and continuous communication across all support activities.Bachelor's degree or equivalent practical experience is valued as you navigate complex situations and deliver solutions in a dynamic environment.Key Responsibilities Technical Troubleshooting
📌 Tier I Support Representative (Reynosa)
🏢 Motorola Solutions
📍 Reynosa