At DYOPATH, we believe that work should be more than just a job - it should be a passion.As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions.Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication.Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.Are you the go-to person for tech help amongst peers or someone who loves problem solving and helping others with their IT skills?
DYOPATH is looking for a **Service Desk Level 1 Analyst**who's passionate about tech support and enjoys helping people get back on track quickly.As a valued member of DYOPATH, you will work closely with IT professionals to escalate and resolve challenges, ensuring the efficient operation of the DYOPATH team and its clients.You will be a friendly voice that guides users through technical errors.Working with the IT team to escalate and solve complex cases, gaining hands-on experience helping you grow in the IT field.Ready to launch your IT career and make a real difference?
Then DYOPATH is the place for you!
**Details**- Location: Remote- 2 Shifts Availabile:- 9:00am CST - 6:00pm CST, Monday - Friday- 3:00am CST - 12:00pm CST, Monday- Friday- Pay: 17K pesos monthly**_Why DYOPATH?
_**At DYOPATH we believe that work should be more than just a job, it should be a passion.Following the ethos of LOVE - Living Our Values Everyday - the DYOPATH team truly embodies these values as we grow together as ONE DYOPATH.As an award-winning IT service provider,



DYOPATH helps organizations manage their risks, technology, and teams more effectively.The journey DYOPATH takes clients on is unlike any other MSP in the industry - we're not a vendor; we're a partner expediting the path to success.
**_ Essential Functions & Responsibilities_**- Log and manage support tickets; escalate complex issues as needed- Troubleshoot and resolve issues related to hardware, software, and networks- Ensure timely and accurate issue resolution and follow-up- Maintain up to date technical knowledge through ongoing learning- Assist with special projects as assigned**_What You Bring_**- High school diploma required, degree in Computer Science or related field preferred- Advanced English Skills - oral and written- Preferred certifications: HDI-SCA, ITIL Foundation, Microsoft 365 Fundamentals- 1-2 years' experience in technical support, ideally in service desk environment- Strong customer service and communication skills- Proficient with Microsoft Office, Windows OS, and basic network troubleshooting- Familiarity with ITIL or similar frameworks- Strong problem-solving abilities and abilities to manage multiple priorities**_Our comprehensive benefits package:_**- Savings / Monthly 13% cap- Pantry Vouchers 9% deposited every month- Christmas Bonus: 25 days of your daily income- Vacations - 12 days after the first year- Anniversary Bonus - 10 days of base salary- Vacation Premium - 40% first year- Major Medical Insurance covers you and your immediate family- Life Insurance- Quarterly Bonus- Marriage or Bereavement Time off- Maternity/Paternity Time off- Ergonomic Chair (remote only)- 250 pesos monthly stipend for internet and electricity (remote only)**Join Our Team!
**:Equal Opportunity Employer

📌 Service Desk Level 1 Analyst (Monterrey)
🏢 Dyopath
📍 Monterrey