At Cloudbeds, we're not just building software, we're transforming hospitality.Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually.From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.How You'll Make an ImpactAs a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities.You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one.This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed.Our Onboarding & Accounting Integration TeamWe sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day.We move fast, collaborate closely with Engineering, Support, and Sales, and take pride in helping customers connect their financial backbone to Cloudbeds.What You Bring to the TeamGuide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e‐invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)Translate each customer's unique business processes — night audits, folio management, accounts receivable,



month‐end close — into a properly configured Cloudbeds environmentSupport integrations between Cloudbeds and third‐party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systemsTroubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands‐on, solutions‐oriented approachServe as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal complianceContribute to onboarding documentation and best‐practice resources for hospitality accounting workflows across Latin American marketsCollaborate with Product and Engineering to relay customer feedback and help shape the roadmapWhat Sets You Up for Success5+ years of hands‐on accounting or bookkeeping experience specifically within the hotel or hospitality industry — requiredProven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done thisDeep knowledge of at least one Latin American country's fiscal and e‐invoicing requirements with working familiarity across the broader regionStrong customer‐facing communication skills — comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video dailyFluent in both Spanish and English — firm requirement; Portuguese is a strong additional plusComfort navigating SaaS platforms and adopting new tools quickly with minimal hand‐holdingStrong analytical mindset with the ability to trace data flows, identify mapping issues,



and troubleshoot integration problems methodicallyBonus Skills to Stand OutPrior hands‐on experience in hotel operations — front office, night audit, or revenue managementKnowledge of fiscal compliance requirements across multiple Latin American countries beyond your home marketActive personal use of AI tools or workflow automation — embracing technology and continuous learningWhat to Expect - Your Journey with UsBehind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality.We are 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world‐class designers, and hospitality veterans to solve challenges others haven't dared tackle.We are fully remote and value innovation, travel, and continuous learning.BenefitsRecognized as an "Overall 10 Best Places to Work" by HotelTechAwards *****)Top 10 People's Choice award *****)Remote‐first, remote‐always culturePTO in accordance with local labor requirementsMonthly Wellness Fridays – an extra long weekend every monthFull paid parental leaveHome office stipend based on country of residencyProfessional development courses through Cloudbeds UniversityAccess to manager training, upskilling, and knowledge transfer programsEveryone is Welcome - A Culture of InclusionCloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our general team.We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristic.We are committed to the full inclusion of all qualified individuals and ensure reasonable accommodations are provided during the hiring process.
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📌 Accounting Specialist - Latam (Xico)
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