Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

Position Summary

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

- Strong written and verbal communication skills in English and Spanish.
- Ability to multi-task.
- Ability to easily adapt in a constant evolution environment
- Excellent customer service skills
- Ability to actively listen to instructions and execute tasks communicated.
- Full-time availability.
- High School Diploma preferred but not required.
- Living in Mexico City or Estado de Mexico.




- Experience playing FPS games is essential.
- Availability to work rotating schedules: 8:00am to 5:00pm and 10:00am to 7:00pm.
- Availability to work at the office in Col. Del Valle
- This is a temporary project until December 31st, 2026

Benefits

- Salary: $10,500 gross (before taxes)
- Bonus: $1,000 for working 45 hour shift
- Bonus: $1,000 for working at the office
- Law Benefits.
- 2 days off.
- Career path.

After 3 months

- Medical expenses insurance.
- Saving funds.
- Grocery tickets ($1,200)

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📌 Videogames Customer Service Representative (WRITTEN SUPPORT for FPS game) (Ciudad de México)
🏢 Keywords Studios
📍 Ciudad de México