Job Purpose

BorgWarner PowerDrive Systems is currently looking for a dynamic, results-driven individual to join as a Customer Service Representative. Under the direct supervision of the Materials & Logistics Manager, the individual will be primarily responsible for ensuring that customer orders are correct and will serve as the customer’s first contact regarding communication of order status and related issues or timely delivery of orders.

Key Accountabilities

- Receive customer information and update orders in a timely and correct manner according to delivery policies.
- Communicate customer requirements on their behalf to the Production Control area.
- Request that available finished product inventory be shipped in a timely manner.
- Provide customers with timely feedback regarding the status of their orders.
- Place, cancel and expedite orders.
- Act as the official representative of the company to maintain efficient communication and a healthy working relationship with all clients, continually striving to improve said relationship.
- Keep management informed regarding existing or potential problems that could prevent the delivery of orders.

Qualifications

- Degree in Administration, International Trade, Economics, or Industrial Engineering.
- At least 1 year of experience in a similar position.




- Knowledge of manufacturing processes.
- Proficiency with Microsoft Office and an ERP system.

Competencies

- Priority setting
- Customer Focus
- Quality Decisions
- Drive for Results
- Action Oriented

Benefits

- Major Medical Expenses coverage
- Life Insurance
- Dental Plan
- Saving Fund (no legal cap)
- Grocery voucher (no legal cap)
- Annual bonus
- Additional holidays
- Bereavement days
- Days per marriage

Safety

This position will adhere to the Integral Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. The individual must follow safe working practices, prevent accidents and illnesses, and report any injuries or potential hazards to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status.

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