Job Profile – Customer Service Intern

Provide operational and administrative support to the Customer Service team, ensuring efficient control of department budgets, tracking logistics and quality (sorting) costs, and maintaining fluid, professional communication in English with both national and international business partners (clients and suppliers).

Company Overview

Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des émissions de CO2.

Key Responsibilities

- Sorting Costs Control – Register, track, and validate costs generated by sorting or rework activities at customer or supplier plants.
- Budget Administration – Assist in updating and monitoring the department's monthly budget to ensure expenditures align with established targets.
- Variance Analysis – Collaborate in identifying discrepancies between vigente expenses and the projected budget.
- Logistics & Courier Coordination – Organize the movement of critical packages (samples, components, legal or technical documents) domestically and internationally.




- Tracking & Monitoring – Provide timely follow‑up on courier tracking statuses (FedEx, DHL, UPS, etc.) and resolve any delivery issues.
- Document Control – Manage and archive courier invoices and proofs of delivery for correct internal cost allocation.
- Bilingual Communication – Handle inquiries, send status updates, and follow up on requests with clients and suppliers in English.
- Meeting Support – Assist in organizing follow‑up calls and drafting bilingual meeting minutes or action plans.

Candidate Requirements

- Education – Active student in the final semesters of a Bachelor's degree in International Business, International Trade, Business Administration, Industrial Engineering, or related fields.
- Languages – Intermediate English (essential for writing corporate emails).
- Digital Tools – Intermediate proficiency in Google Sheets / Microsoft Excel (essential formulas, pivot tables, and charts for budget control). Familiarity with courier portals or ERP systems is a plus.
- Desired Competencies – Organization & structure, attention to detail, proactivity, effective communication.

Position Details

- Title – Quality Trainee / Apprentice / VIE
- Department – Quality
- Schedule – Temps plein
- Employee Status – Stagiaire (Fixed Term) (Trainee)
- Contract Type – Trainee / Internship
- Job Posting Date –

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📌 Quality Trainee/Apprentice/VIE (San Luis Potosí)
🏢 Valeo
📍 San Luis Potosí