Responsibilities

- Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
- Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
- Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures.
- Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
- Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
- Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

Requirements

- Strong verbal and written communication skills in English.
- 6 months to 1 year of customer service experience.
- Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm.
- Experience using Microsoft Office Products.
- Salesforce Experience.

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📌 Customer Service Associate I (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro