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About the Role

We're hiring a bilingual Remote Patient Coordinator / Sales Representative to support a multi-location U.S. dental practice group. In this role, you'll be the first point of contact for prospective patients — handling inbound inquiries, following up on leads, and guiding people through scheduling their first appointment or committing to recommended treatment plans. You are not selling a product cold — you're converting interest into booked, paying patients.

Fluency in Spanish and English is required, since you'll be speaking directly with both English- and Spanish-speaking patients.

Responsibilities

- Respond promptly to inbound patient inquiries (phone, text, chat, web form leads)
- Follow up on warm leads (past inquiries, missed appointments, incomplete bookings) to convert them into scheduled visits
- Explain services, pricing, financing/insurance options, and promotions clearly to prospective patients
- Overcome common objections (cost, insurance, anxiety about dental visits) with empathy and professionalism
- Schedule and confirm appointments across multiple practice locations
- Follow up with patients who received treatment plans but haven't scheduled, to encourage booking




- Maintain accurate records of patient interactions in the practice management/CRM system
- Meet monthly targets for booked appointments / conversion rate
- Coordinate with front-office and clinical staff to ensure smooth scheduling

Requirements

- Fluent, professional-level Spanish and English (spoken and written) — non-negotiable
- Prior experience in patient coordination, dental/medical front office, appointment setting, or phone-based sales
- Warm, patient-facing communication style — comfortable talking to people who may be nervous or price-sensitive
- Strong follow-up discipline and organizational skills
- Comfortable with outbound calling/texting to warm leads
- Reliable high-speed internet and a quiet home workspace
- Availability to work U.S. business hours (specify time zone)

Preferred Qualifications

- Experience working with U.S. dental or medical practices
- Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, etc.) or a CRM
- Experience discussing insurance, financing plans (e.g., Care Credit), or payment plans with patients

What We Offer

- Competitive base pay + performance bonus/commission on booked appointments
- Fully remote position
- Training provided on practice systems and script

📌 Medical Sales Representative (México)
🏢 CapitalMed Solutions
📍 México