We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions. Key Responsibilities Provide technical support to customers via phone, email, and remote communication tools . Troubleshoot technical issues related to industrial products and applications. Assist customers with product operation, configuration, and application-related questions . Provide technical guidance related to electrical panels, VFDs, controls, and pump applications . Clearly communicate technical solutions and troubleshooting steps to customers. Collaborate with Product Managers, Support Teams, and technical development teams . Document customer issues, technical findings, and solutions.



Identify recurring product or application issues and provide feedback to internal teams. Support connected industrial solutions and cloud-based applications. Maintain a high level of customer service and technical professionalism. Qualifications Advanced English (written and spoken). Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications . Experience in product or technical support . Strong troubleshooting and problem-solving skills. Ability to understand technical products and clearly explain solutions to customers. Knowledge or interest in connected solutions, Io T, and industrial applications . #J-18808-Ljbffr

📌 Product support engineer (Chihuahua)
🏢 Grupo TECMA
📍 Chihuahua