**About Inhabit**
**About ePremium Insurance**
As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management.
The rapid growth of the company has created a wealth of career opportunities.
We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.
Serves customers answering inquiries; resolves problems; fulfilling requests.
This position requires a minimum of three years of work experience as a customer service representative and a year experience as a Lead CSR.
Provides assistance and coaching to other CSRs.
Provides assistance to new CSRs while they are in training.
**Functions and Responsibilities***:- May be required to place outbound calls to advise insureds of their policy status and to correct the status if requested.
- Responsible for staying up to date on procedures and protocol changes- Mentor and coach another CSR when appropriate.
- Answer questions from other CSRs, with accuracy,



via internal group chat- May take part in certain projects and helping to develop new products and programs- Provide feedback and insight to leaders with a focus on customer experience- Provide ideas to leaders with a focus on continuous improvement
**What We're Looking For (Minimum qualifications)***:
- 3 years experience as a customer service representative- 1 year experience as a Lead customer service representative- Bilingual in English required- Has demonstrated professionalism with other associates and other departments- Has demonstrated proficiency with all CSR responsibilities- Is fully trained to service all queues- Has full access and training on all CSR related technology platforms- Punctual attendance record including breaks and lunches- Has shown examples of self development- Encourages and assists team members on difficult situations- High School Diploma- CSR Certifications a plus
Type
- **
**Full time, Hourly***:
Location- Guadalajara, Jalisco, MX
- Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants._

📌 Bilingual Lead Customer Service Representative (Hermosillo)
🏢 Inhabit Iq
📍 Hermosillo