**About us**:
Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger.
We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.
Our founders and team members have industry experience and have held senior positions in a wide variety of companies - from emerging startups to large Fortune 50 firms - and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
**The Role**:
**Key Responsibilities**:
- Provide Tier 2 support for Windows laptops and Apple products, including MacBooks, iPads, and iPhones.
- Troubleshoot and resolve hardware and software issues efficiently.
- Deliver Level 1 A/V support for in-office meeting rooms and events.
- Assist with printer support, including setup, maintenance, and troubleshooting.
- Ensure timely and effective resolution of technical problems to minimize downtime.
- Work closely with end users to provide hands-on support and excellent customer service.
- Collaborate with internal IT teams to escalate and resolve more complex issues.
- Maintain and update technical documentation and knowledge base articles.
- Assist with deploying and maintaining IT assets, including laptops, mobile devices, and peripherals.




- Stay up to date with the latest technologies and best practices in desktop support.
**Essential Knowledge, Skills, and Abilities**:
- Strong hands-on experience supporting Windows laptops and Apple products (MacBook, iPad, iPhone).
- Knowledge of basic A/V setup and troubleshooting.
- Experience in printer setup, configuration, and maintenance.
- Excellent troubleshooting skills for both hardware and software issues.
- Strong customer service skills with the ability to communicate effectively with end users.
- Ability to work onsite and provide face-to-face support in an office environment.
- Ability to document technical procedures and maintain records accurately.
- Experience working in a fast-paced environment, managing multiple support requests efficiently.
**Required Technical Skills**:
- Windows OS and macOS support experience.
- Hardware and software troubleshooting.
- Basic networking knowledge (Wi-Fi, VPN, connectivity troubleshooting).
- Printer setup and maintenance.
- Mobile device management (iOS devices).
- A/V support for meetings and events.
**What We Offer**:
- Onsite role with a dynamic and collaborative environment
- Opportunity to work with a diverse team and cutting-edge technologies
- Professional development and training opportunities
**Location**:
- Mexico City (Onsite)

📌 Tier 2 Desktop Support Analyst - Contract (Onsite) (Xico)
🏢 Tech Holding
📍 Xico