IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences.
The role is based in Tlalnepantla, Mexico (hybrid role).
Manage the full Order-to-Cash cycle, including order entry, confirmation, tracking and closure in SAP.
Coordinate with Sales, Planning, Production, Quality, Logistics and Finance teams to ensure on-time delivery.
Analyze demand changes and align forecast updates with global planning teams.
Manage pricing updates, quotations and regional price list maintenance.
Investigate and resolve customer complaints, billing disputes and service-related issues.
Maintain customer, material and commercial master data while ensuring data accuracy.
Drive continuous improvement initiatives focused on service excellence, operational efficiency and risk mitigation.
Bachelor's degree completed.
Experience in Customer Service within manufacturing, industrial, chemical,



FMCG or supply chain environments.
Strong SAP knowledge, preferably in Order Management and Customer Service processes.
Solid understanding of Order-to-Cash, logistics and supply chain operations.
Advanced English proficiency, both written and spoken.
Exposure to regional or global account management across LATAM markets.
Knowledge of quality standards, export operations, forecasting or demand planning processes.
Exposure to regional and global operations.
Opportunities for professional growth and career development.
We are a integral leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

📌 Quality Customer Service Representative - Full Time (Estado de México)
🏢 Iff
📍 Estado de México