**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Summarized Purpose**:Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service.Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.The information provided will be given to a level in parallel with the individual's expertise, experience and training.
**Essential Function**:Responds accurately and professionally to technical and medical informationpharmaceutical or device products.Processes fulfillments and provides clinicaltrial information or after-hours on call support.
- Analyzes caller's questions to formulate an accurate and concise responseusing client-approved resources and records inquiries and interactions in theappropriate databases following organizational, client and regulatoryguidelines.
- Identifies, records and triages adverse events and product complaintsaccording to organizational, client and regulatory guidelines and providesadditional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and proceduresincluding client products, SOPs, protocols, GCPs,



and all applicable regulatoryrequirements.
- Works with internal and external client contacts to resolve inquiries.Asneeded, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.
**Education**:High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills and Abilities**:- **Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.
**:- Solid computer and keyboarding skills- Good interpersonal skills- Ability to work independently as well as part of a team.
- Ability to interpret client provided medical and technical information- Organizational and time management skills- Ability to maintain a positive and professional demeanor in challenging circumstances

📌 Med Info Spec I (Xico)
🏢 Thermo Fisher Scientific
📍 Xico